HOW IT WORKS
Getting Here
Customers will come to 250 SE Division Place in Portland on the Willamette River three blocks South of OMSI. Our dock and operation is located on the East bank of the Willamette River between the Ross Island Bridge and the Tilikum Crossing, one block south of the OMSI Max Station. Our Rental Office is the Red Shed located at the entrance of the parking lot for Polaris of Portland/SKNW Powersports dealership.
Parking
Parking is limited! We recommend carpooling and/or using ride-share services such as Uber and Lyft. Customer may park along buildings in the Division Place 'alley' wherever you find an un-marked spot, but please be respectful of the neighboring businesses down here to not block access to gates, garage doors, etc. We have been asked NOT to park in The Dealership parking lot during their business hours Tuesday thru Saturday. Outside our Division Place 'alley' surrounding blocks are Zone G - Free 2hr parking Mon-Fri, with no limits on weekends! There are also surrounding parking lots from OMSI to the Train Museum on days they are closed for additional options. Come to the Rental Office for direction if need additional help.
Checking In
We recommend dropping off items you do not wish to carry and using our carts at the Rental Office (Red Shed) before parking. Customers are to stay near the parking lot and NOT go down to our dock until instructed to do so by staff. Once parked, just walk up to our Rental Office where we do all the paper work; asking for identification, collect rental fee, damage deposit (verify funds available $500-$2000 depending upon model), sign waivers, fill out a form for OSMB, etc. This will require the cardholder for the rental, as well as any additional drivers to be present.
Alcohol consumption while operating a motor vehicle is PROHIBITED on the water. A designated driver is required on all vehicles with alcohol.
Damage Deposit
An imprint of your credit/debit card will be taken, as well as a pre-authorization for the listed damage deposit amount, verifying the funds and freezing them for up to 5 business days. Some modern “security cards” no longer come with raised lettering, making them un-imprint able. Without the imprint, we cannot pre-authorize and must treat the deposit card as we would cash. Pre-Auth deposits require half the amount of the listed damage deposit, refunding the deposit upon safe return of the vessel.
Arriving at the Dock
From here, we will escort customers down to the dock and provide all safety related items (life jackets, throw cushions, etc.) and we have charts of the river to view out surrounding waterways. We encourage customers to wear foot protection and appropriate clothing based upon conditions. All operators are then taken down to the equipment to be rented. Staff will at this time review our safety check out list covering operational topics, condition of equipment, safety items location, overview of rules and laws, and items to avoid damage. Most of our fleet is located in the water but some we keep on trailers where customers can 'trailer away'.
From our dock near Downtown Portland it is a 20-45 minute ride depending upon conditions and which craft your rent to reach the Columbia River or Oregon City Falls. We have been doing watercraft rentals since 1994. Our fleet is one of the nicest you will find anywhere in this region of the country. Happy boating!
cancellations
Customers have up to 5 days / 120 hrs before the rental to cancel. If you cancel before 5 days prior to the rental date we do not charge you any penalty, but once we are within 5 days of the scheduled rental and you decide to cancel we then charge $100 or half of the rental fee which ever one is greater.